Shipping & Returns
Shipping
Orders ship directly from our fulfillment partner and typically leave the warehouse within 1 to 2 business days. Once your order ships, you'll receive a confirmation email with tracking information.
Engraved orders must be approved by 1:00 PM CST for same-day shipping. Orders approved after 1:00 PM ship the next business day. Non-engraved orders must be placed by 1:00 PM CST for same-day shipping.
Free shipping is included on orders over $200. Orders under that amount ship at a flat rate, calculated at checkout based on your location.
Most orders arrive within 3 to 7 business days after shipping, depending on your location. Personalized or engraved items may take longer to process before shipping, since production begins only after your order is placed.
Delivery estimates are just that — estimates. Once a package leaves our warehouse, transit time is in the carrier's hands, and we're not responsible for delays caused by the carrier or by remote delivery locations. If your order includes multiple items, they may ship separately depending on availability.
Ownership of your order transfers to you once it's dispatched or once payment is received in full, whichever is later. From the point of dispatch, your package is covered by the carrier while in transit; if a delivery attempt fails and the order is returned to us through no fault of ours, we may charge a fee to cover any additional shipping, storage, or insurance costs involved in getting it back out to you.
Received the wrong item, or the wrong quantity? Let us know within 3 days of delivery and we'll sort it out.
Returns
We want you to feel confident in what you've chosen. If a product arrives damaged, or isn't what you expected, reach out within 30 days of delivery and we'll help make it right.
Eligible for return or exchange:
- ✓ Unused, unopened urns and keepsakes in their original packaging
- ✓ Items that arrive damaged or defective
Not eligible for return:
- ✕ Personalized or engraved items, including fingerprint jewelry and custom photo pieces
- ✕ Ash jewelry or urns that have already been filled
Eligible returns must be unengraved, unused, and never have held cremated remains. A 15% restocking fee applies to all returns. When you send an item back, please include the original packaging and your invoice or order confirmation — returns missing these may be delayed or come back to you at your own shipping cost.
Warranty: Every piece we sell is backed by a 1-year warranty against defects in materials or workmanship. If something you've purchased is found to have a genuine manufacturing defect within that first year, we'll repair or replace it at no cost to you. This warranty doesn't cover normal wear, damage from misuse or improper cleaning/storage, discoloration from environmental exposure, or engraving errors caused by information you provided.
To start a return, exchange, or warranty claim, or if anything about your order isn't right, contact us and we'll walk you through the next steps.
Damaged in transit
If a product arrives damaged, please don't discard the packaging, photos of both the item and the box help us resolve it faster, and in some cases are needed for a carrier claim. Reach out as soon as you notice the damage, and no later than 3 days after delivery — damage reported after that window may not be eligible for a replacement.