Shipping & Returns

This page summarizes our Shipping Policy and Refund Policy. If anything here differs from those policies, the policies control.

Shipping

We ship within the United States only. Every order ships from our fulfillment partner's warehouse in Dallas, Texas, and you'll receive an email with tracking once it's on its way.

Orders placed by 1:00 PM Central Time on a business day ship the same day. Engraved and personalized orders ship the same day when the engraving proof is approved by 1:00 PM Central. Anything after that ships the next business day.

Ground shipping is free on orders of $200 or more. Orders under $200 ship by ground for a flat $25. 2-Day ($59) and Overnight ($89) shipping are offered at checkout.

Ground orders usually arrive within 3 to 7 business days after they ship. These are carrier estimates, so weather and holidays can add time. If an order has several items, they may arrive in separate packages.

If tracking stops moving for five business days, or shows delivered when nothing arrived, contact us. We'll open the carrier claim and send a replacement or a refund once the carrier confirms the loss.

Returns

You can return an item within 30 days of delivery if it's unused, unengraved, has never held cremated remains, and is in its original packaging.

Eligible for return:

• ✓ Unused, unengraved urns and keepsakes in their original packaging, within 30 days of delivery
• ✓ Items that arrive damaged, defective, or different from their description, at no cost to you

Not eligible for return:

• ✕ Personalized or engraved items, including fingerprint jewelry and custom photo pieces, unless they arrive damaged or defective or don't match the proof you approved
• ✕ Ash jewelry or urns that have already been filled

A 15% restocking fee applies to change-of-mind returns, and you pay the return shipping. Original shipping charges aren't refunded on those returns. There's no restocking fee and no shipping cost to you when an item arrives damaged, defective, or wrong.

Personalized orders can be cancelled at no charge until you approve the engraving proof. Production starts after approval.

To start a return, email hello@urnworth.com or call (888) 775-8767 with your order number. We'll send a return authorization with the warehouse address. Please don't mail returns to our mailing address. Approved refunds go back to your original payment method within 5 to 10 business days after the return reaches the warehouse.

Warranty: Every piece we sell is backed by a one-year limited warranty against defects in materials or workmanship. If a genuine manufacturing defect shows up within that first year, we'll repair or replace it at no cost to you. The warranty doesn't cover normal wear, damage from misuse or improper cleaning or storage, discoloration from environmental exposure, or engraving errors caused by information you provided.

Damaged in transit

If a product arrives damaged, please keep the packaging and send us photos of both the item and the box, because the carrier may need them for a claim. Reach out within 3 days of delivery, since damage reported later may not be eligible for a replacement. The same 3-day window applies if you receive the wrong item or quantity. We'll replace it at no cost, or refund you if the item is unavailable.