Refund policy

Last updated: October 4, 2026

This policy covers purchases from UrnWorth LLC ("UrnWorth," "we," or "us") at urnworth.com. Our Shipping & Returns page gives a plain-language summary of the same rules. If the two ever differ, this policy controls.

1. Damaged, defective, incorrect, or not-as-described items

1.1 If your order arrives damaged, or you receive the wrong item or quantity, contact us within three (3) days of delivery. Please keep the item and all packaging, and send photos of both the item and the box, since the carrier may need them for a claim.

1.2 If an item is materially different from its product description, contact us within thirty (30) days of delivery.

1.3 Once we confirm the issue, we will send a replacement of the same item at no cost to you. If that item is unavailable, you may choose another product of equal value or receive a full refund.

1.4 We pay all shipping costs for items covered by this section, including return shipping if we ask you to send the item back. No restocking fee applies.

1.5 Transit damage reported more than three (3) days after delivery may not be eligible for replacement, because carriers limit how long a claim can be filed. Manufacturing defects found later are covered by the warranty in section 4.

2. Change-of-mind returns

2.1 You may return an item within thirty (30) days of delivery if it is unused, unengraved, has never held cremated remains, and is in its original packaging with all included parts.

2.2 A 15% restocking fee applies to change-of-mind returns. It does not apply to items covered by section 1 or section 4.

2.3 You pay the return shipping cost on change-of-mind returns. We recommend a trackable, insured service, because we cannot refund an item that does not reach the warehouse.

2.4 Original shipping charges are not refunded on change-of-mind returns.

3. Items that cannot be returned

• Personalized or engraved items, including fingerprint jewelry and custom photo pieces, unless they arrive damaged or defective, or the personalization does not match the proof you approved
• Urns or jewelry that have held cremated remains
• Items returned more than thirty (30) days after delivery

3.1 Personalized items are made for your order. You may cancel a personalized order at no charge until you approve the engraving proof. Production begins after approval, and the order can no longer be cancelled.

4. One-year limited warranty

4.1 Every product we sell carries a one (1) year limited warranty against defects in materials or workmanship, starting on the date of purchase. If a covered defect appears during that year, we will repair or replace the item at no cost to you, including shipping. If the same item is unavailable, you may choose another product of equal value or receive a refund.

4.2 The warranty does not cover normal wear, damage from misuse or accidents, improper cleaning or storage, discoloration from environmental exposure such as sunlight or moisture, or engraving errors caused by information you provided.

5. How to start a return or claim

5.1 Contact us by email at hello@urnworth.com or by phone at (888) 775-8767 with your order number. We typically reply within one business day with instructions and a return authorization.

5.2 Returns ship to our fulfillment partner's warehouse in Dallas, Texas. The warehouse address comes with your return authorization. Please do not send returns to our mailing address, and do not ship a return without an authorization, because unauthorized packages may be refused.

6. Refunds

6.1 Approved refunds are issued to your original payment method within five (5) to ten (10) business days after the return arrives at the warehouse. Your bank may take a few additional days to post the credit.

6.2 If a returned item does not meet the conditions in section 2, we will contact you before taking any action. We may send the item back to you at your cost.

7. Contact

UrnWorth LLC
Mailing address: 11816 Inwood Rd #70248, Dallas, TX 75244, United States
Phone: (888) 775-8767 (888-775-URNS)
Email: hello@urnworth.com

UrnWorth is an online retailer with no showroom. Orders ship from our fulfillment partner's warehouse in Dallas, Texas.