Refund policy

Last updated: August 13, 2026

1. Returns, Refunds & Damaged Products

1.1 Damaged Product: If you receive a damaged product, you must notify us within three (3) days of the date of delivery of your order. If you fail to do so, you will be deemed to have accepted the product and to have waived your right to seek a replacement.

1.2 Replacement of Damaged Product: To receive a replacement, you must return the damaged product as instructed by us. The product must be returned in its entirety, along with its original packaging and invoice. If, upon inspection, we reasonably determine the product to be damaged, we will endeavor to replace it with the same product. If we are unable to do so, you may choose an alternate product of the same value.

1.3 Any failure on your part to comply with this policy and our return instructions may result in delays or cause you to incur shipping charges.

1.4 Replacement will not be permitted if the returned product does not satisfy the conditions in sections 1.1 and 1.2 above. We may, at our discretion, return an ineligible product to you at your cost.

1.5 Refunds: To be eligible for a refund, a product must be unengraved and returned within 30 days of delivery, in its original condition, unused, and without cremated remains ever having been placed inside it. A 15% restocking fee applies to all eligible returns.

2. Product Warranty

2.1 Our products carry a one (1) year warranty against defects in materials or workmanship from the date of purchase. If a product returned during this one (1) year period is reasonably found by us to have such a defect, we will, at our sole discretion, repair or replace it at no cost to you. To receive a replacement, the defective product must be returned in its entirety along with the original packaging and invoice.

2.2 This warranty does not apply to: (a) products discolored or damaged due to environmental factors, abuse, misuse, neglect, or improper storage or cleaning by you; or (b) products carrying inscription/engraving errors attributable to you.

2.3 We will endeavor to replace an eligible product with the same product. If we are unable to do so, you may choose an alternate product of the same value.

2.4 No repair or replacement will be carried out if the returned product does not satisfy the conditions in section 2.1. We may, at our discretion, return an ineligible product to you at your cost.

Contact Us

If you have questions about a return, refund, or damaged item, please contact us.